"Agencies will achieve Smart Government by implementing collaborative strategic plans that drive cross-agency investments and deployments in technology solutions. The technology investments and changes required in culture and processes should not be viewed as episodic, but rather as continuous progress toward better mission delivery. The maturation of government to the Smart stage requires systems, software, services and business processes that are connected and seamless."
— Quote by Adelaide O’Brien, research director, United States Government Services Delivery at IDC Government Insights. Quote found at “IDC Government Insights Develops Maturity Model to Guide Government Entities in Transitioning to Smart Government”
