HorizonWatching

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Hi! My name is Bill Chamberlin. While I am employed as a Principal Analyst at IBM, this blog represents my own work on my own time. Any opinions expressed here are my own and do not represent IBM's views or opinions.

This Tumblr blog is part of my HorizonWatching community effort, which is all about sharing information about emerging trends, technologies, and issues that will impact businesses of all sizes in the future.

Horizonwatching can be found on other social sites, just Google "HorizonWatching"

April 15, 2012

"35% of US tablet owners use their laptops less frequently since getting a tablet, and 45% have no plans to buy an eReader now that they own a tablet. But, while tablets are displacing these devices, the relationship with one home device, the TV, is much more nuanced. While 88% of tablet owners use their tablets in the living room, only 12% say they use their TV less frequently since getting a tablet. That’s because tablet and TV use is largely complementary: 85% of tablet owners use their tablets while watching TV, and 18% actually connect their tablet to their TV using an HDMI or VGA connector."

— Quote found in a recent Forrester Research press release titled “Tablet Use Erodes PC Time More Than TV Time”

10:16pm | URL: http://tmblr.co/Zf2aXyJlCr6H

April 6, 2012

"Eighty-six percent of customer service decision-makers say that a good customer experience is one of their top strategic priorities. Sixty-three percent say that they want their customer experience to be the best in their industry. Yet few companies deliver a good customer experience."

— Quote by Kate Leggett, Senior Analyst - Business Processes at Forrester Research. Quote found in Kate’s blog post titled: Is “Good Enough” Customer Service Good Enough?

8:20am | URL: http://tmblr.co/Zf2aXyJB0Mwj

Filed under: customer-service service forrester

November 26, 2011

"Looking out five years, Forrester sees three technology ‘trains’ impacting the future of workforce productivity, innovation, and advocacy. All three of these trains have left the station: enterprise mobility, enterprise social, and cloud services for business."

— Quote by Matt Brown, vice president and practice leader at Forrester Research. Quote found at Forrester Press Release: Half of US Information Worrkers Split Time Between Office And Remote Locations