April 6, 2012
"Frost & Sullivan predicts that during 2012-2014, the use of SNA (Social Networking Analysis) in the telecommunications industry will grow rapidly, followed by the online gaming industry, which will demonstrate a similarly high pace of growth. The retail and finance and banking verticals are expected to experience medium-high growth in terms of SNA."

Quote found in a Frost & Sullivan Press Release titled:  Social Network Analysis (SNA) Surges into Vertical Markets, Reveals Frost & Sullivan Survey

Frost & Sullivan